FREQUENTLY ASKED QUESTIONS

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Ace Chem-Dry is not a steam cleaning service. We employ a proprietary process that uses the power of carbonation. Millions of tiny bubbles penetrate deep into your carpet fibers, lifting dirt and grime to the surface for easy extraction. This method is much more water-efficient than traditional steam cleaning. The next question provides a direct comparison between Chem-Dry and steam cleaning.

Ace Chem-Dry offers a range of services to help you keep your whole home clean and healthy! In addition to our expert carpet cleaning, we also specialize in:

• Upholstery Cleaning: We can refresh and revitalize your sofas, chairs, and other upholstered furniture.
• Rug Cleaning: From delicate area rugs to durable entryway rugs, we provide thorough cleaning for various types.
• Pet Urine Removal Treatment (P.U.R.T.): Our specialized P.U.R.T. process goes beyond typical cleaning to remove embedded pet odors* and stains.
• Stain Removal: We have effective solutions for tackling a wide variety of stubborn spots and spills.
• Tile and Grout Cleaning: We can deep clean and seal your tile and grout surfaces, restoring their shine.

Traditional steam cleaning can present several drawbacks. The large volumes of water used often result in carpets staying wet for extended periods, creating an environment where mold and mildew can thrive. Furthermore, the soaps and detergents used can leave behind soapy remnants that attract dirt, causing your carpets to get dirty again quickly.

Ace Chem-Dry offers a superior solution. Our innovative Hot Carbonating Extraction (HCE) process uses significantly less water, minimizing drying time and the risk of mold growth. Instead of harsh chemicals, we utilize the natural power of carbonation to lift dirt to the surface, which is then easily extracted. This leaves your carpets cleaner, drier, and healthier.

Ace Chem-Dry uses a powerful and patented solution called P.U.R.T.® (Pet Urine Removal Treatment). P.U.R.T.® is specifically formulated to target and break down the urine crystals and enzymes that cause the odor, ensuring it’s removed permanently.* 

Generally, you can expect your carpets to dry within 1-2 hours after an Ace Chem-Dry cleaning. However, several factors can influence this, including the humidity in the air, the airflow in the cleaned rooms, and the specific type of carpet. To help speed up the drying process, we recommend turning on your air conditioning or using fans to improve air circulation. While most carpets dry within this timeframe, occasionally it may take a bit longer due to these varying conditions.

Every 3 to 6 months. However, this can vary depending on your household. If you have children, pets, or if someone in your home suffers from asthma or allergies, more frequent cleaning is highly beneficial. Regular carpet cleaning not only enhances the look of your home but also helps remove dust, non-living allergens*, improves indoor air quality, and can extend the lifespan of your carpets.

No, it’s not required. Our professional technicians come prepared with high-quality, commercial vacuums equipped with HEPA filters. They will perform a comprehensive vacuuming of your carpets upon arrival as a standard step in our cleaning service.

Unlike steam cleaning, which relies on saturating carpets with water to loosen dirt, Ace Chem-Dry employs a Hot Carbonating Extraction (HCE) process. Our specialized cleaning solution contains millions of microscopic carbonation bubbles that penetrate deep into the carpet fibers. These bubbles act like tiny scrubbing agents, lifting dirt and grime to the surface where it can be easily extracted with minimal water. This method’s efficiency allows us to use significantly less water, leading to faster drying times and a healthier clean.

For our pricing structure, we consider a standard room to be up to 150 square feet. If a room in your home exceeds 150 square feet, there may be an additional charge to account for the extra area. Please note that hallways and staircases are typically priced separately from rooms.

Generally, you can expect your upholstery to dry within a few hours after an Ace Chem-Dry cleaning. However, the exact drying time can vary depending on the type of fabric and the extent of cleaning required. For instance, heavily soiled areas that needed more intensive cleaning may take longer to dry, potentially even overnight.

Absolutely! After we clean your upholstery, you have the option to have it protected with Chem-Dry’s Protectant.

Ace Chem-Dry uses our unique Hot Carbonating Extraction (HCE) process, featuring our natural cleaner, The Natural®. Millions of tiny carbonated bubbles lift dirt, soil, non-living allergens*, and spots from your upholstery fibers. Then, our specialized equipment gently extracts these impurities and the cleaning solution, leaving your furniture deeply cleaned and healthier.

Furniture manufacturers recommend professional upholstery cleaning every two to four years. However, if you have children, pets, or allergy sufferers in your home, you should consider cleaning more frequently. You should also clean your upholstery whenever it becomes stained, feels saturated, or develops unwanted odors.

Over time, dirt and grime accumulate on tile and stone surfaces, dulling their appearance and discoloring grout. A professional cleaning is the most effective way to remove this deep-seated dirt, restoring the beauty of your hard surfaces and contributing to a cleaner, healthier home. Plus, our specialized equipment saves you the backbreaking work of scrubbing on your hands and knees, delivering superior results.

The frequency of professional tile, stone, and grout cleaning depends on several factors in your household. High foot traffic, the presence of children or pets, and your regular floor maintenance routine all play a role. A good indicator that it’s time for a professional cleaning is the presence of visible stains or discoloration on your tile and grout.

Because grout is a porous material, it’s highly susceptible to absorbing dirt and spills, similar to carpet. Sealing creates a protective layer on the grout surface, preventing deep penetration of these substances. This gives you a crucial window of time to clean up messes before they can stain. The effectiveness of the sealant in resisting stains will vary depending on the specific product used.

Our effective yet gentle area rug cleaning and drying process is designed to preserve the dyes within your rug fibers, leaving its colors vibrant and refreshed. Our cleaning products also help your area rugs stay cleaner for a longer period, contributing to a healthy home environment.

While regular vacuuming helps, area and oriental rugs trap significant amounts of deep-down dirt, non-living allergens*, and dust due to foot traffic. Professional cleaning is specifically designed to extract this stubborn debris that vacuuming alone can’t reach. This not only revitalizes the appearance of your rugs but also contributes to a cleaner and healthier home.

Ace Chem-Dry is experienced in cleaning a wide variety of area rug types. This includes rugs made from natural fibers like wool, cotton, silk, and jute, as well as synthetic materials such as nylon, olefin, and polyester. We also handle various constructions, including hand-knotted, hand-tufted, machine-made, and braided rugs. Due to the unique nature of some delicate or antique rugs, we may assess them individually to determine the most appropriate and gentle cleaning method to ensure their beauty and integrity are preserved. It’s always best to inquire with your local Ace Chem-Dry about your specific rug type for the most accurate information.